Support
We read every message. Email mirzaabuzarmunir@gmail.com or message us on WhatsApp at +92 349 6772797, and tell us your phone model, iOS or Android version, and what happened. Please don’t send personal information we don’t need.
Alarms
The alarm didn’t ring on my iPhone
- On iOS 26 and later, allow Alarms for PrayerWake when asked (or in Settings → PrayerWake).
- On earlier iOS versions, alerts are time-sensitive notifications: allow notifications, turn on Time Sensitive, and check your ring/silent switch and Focus settings.
- Open PrayerWake at least once every few days so it can schedule the next alarms.
The alarm didn’t ring on Android
- In PrayerWake, open Settings → Reliability & permissions and fix anything marked.
- Allow “Alarms & reminders” and full-screen alerts, and set battery usage to “Unrestricted”.
- On Xiaomi, Huawei, Oppo, Vivo and some Samsung phones, also allow auto-start. The in-app guide opens the steps for your phone.
How do I stop the alarm?
Open the alarm and complete the short wake challenge. You can practise it any time in Settings → Try the wake challenge.
Tahajjud and Jumu’ah
Turn on Settings → Tahajjud alarm: it rings at the start of the last third of the night, and appears above Fajr on the Prayers tab, where you can change its sound and challenge. On Fridays, Dhuhr is shown as Jumu’ah; you can set an earlier reminder for it, or turn this off if you pray Dhuhr.
Apple Watch
- Prayer alerts and wake alarms appear on your Apple Watch while your iPhone is locked and the watch is on your wrist. This works without Pro.
- The PrayerWake watch app is part of PrayerWake Pro. Install it from the Watch app on your iPhone (My Watch → Available Apps), then open PrayerWake on your iPhone once so it can send your prayer times.
- To stop a wake alarm from your wrist, tap the alarm on your watch and solve the challenge: the alarm on your iPhone stops too.
- Add complications by touching and holding the watch face, then Edit.
Prayer times
If times differ from your mosque, try the method used in your country (Settings → Calculation), switch Asr to Hanafi if you follow the Hanafi school, or shift a prayer by a few minutes with manual adjustments.
Widgets
iPhone: touch and hold the Home Screen or Lock Screen, tap Edit → Add Widget, then choose PrayerWake. Android: touch and hold the home screen, tap Widgets, then choose PrayerWake.
PrayerWake Pro
- Restore on a new device: open Settings → PrayerWake Pro and tap “Restore purchases”, signed in with the same Apple or Google account.
- Manage or cancel: on iPhone, Settings → your name → Subscriptions (or “Manage subscription” in PrayerWake Pro); on Android, Google Play → Payments & subscriptions. Pro stays active until the end of the period you paid for.
- Refunds are handled by Apple (reportaproblem.apple.com) or Google Play.
Your data, backup and sync
Everything is stored on your device. Settings → Your data lets you save a backup file, restore one on any phone, or delete all your data. With Pro, turn on iCloud sync there to keep your iPhone and iPad in step. On Android, your data is restored automatically on a new phone if Android backup is on. See the Privacy Policy.